**Job function**
Supervisor
**Designation**
AREA SERVICE IN CHARGE - D275
**Level**
P1
**Employment Type**
Full Time
**Experience level**
3
**Workplace Type**
Onsite
**Location**
Raipur, India - 490042
**Job role**
**1.Service Request Management:**
- Monitoring the portal/Oil Company portal for new Service Request Number.
- Assigning calls to Field Engineers based on geographical area, RO, nozzle, etc.
- Real-time tracking and updating of calls status based on feedback from Field Engineers.
- Ensuring calls closure within SLA to avoid penalties.
**2.Spare Parts Management:**
- Identifying spare part requirements based on Field Engineer findings.
- Coordinating with the store department for timely arrangement and delivery of spares to field engineers.
- Managing monthly spares reconciliation for Field Engineers.
**3.Financial Management:**
- Penalty settlement for service calls SLA breached with customers & negotiations for reduction.
- Timely Invoice raising & annexure approval with principle & submission.
- Follow-up with customers for timely collection & resolve queries.
**4.Team Management:**
- Preparing and sharing daily work plans with the team.
- Monitoring team attendance and reporting to the office.
- Planning and implementing strategies to enhance the technical skills of team members.
- Ensuring equitable distribution of workload among Field Engineers.
- Ensuring availability of toolkits and PPE for all Field Engineers.
- Collecting defective parts and documents from Field Engineers twice a week.
**5.Customer Relationship Management:**
- Responding promptly to customer calls and emails.
- Sending quotations to customers for chargeable jobs.
- Supporting Field Engineers during the introduction of new equipment or business activities.
- Preparing and sharing the PM schedule of equipment with Oil Co and Field engineers in advance of cycle.
- Execution of PM schedule and ensuring the availability of PM reports to F&A for billing.
**6.Operational Efficiency & Compliance:**
- Active participation in implementing systems, guidelines, and SOPs in the field.
- Ensuring compliance with Oil Company procedures and Health & Safety policies in the field.
- Providing detailed reports with approval/PO for all chargeable work completed to the F&A department for billing.
- Reporting any urgent concerns or abnormal field activity to the State Head/Regional Manager.
**7.Performance Improvement:**
- Identifying opportunities to improve team performance and operational efficiency.
- Working closely with the State Head/Regional Manager to implement strategies for growth and improvement.
**Must have skills**
LEADERSHIP TEAM MANAGEMENYT PROBLEM SOLVING DECISION MAKING CUSTOMER RELATIONSHIP TIME MANAGAMENT ANANLYTICS FIELD SERVICE ENGINEER FSE
**Good to have skills**
LEADERSHIP
**Qualifications**
- BE/BTech with 3 years of total working experience and must have a minimum experience of 2 years in GEMS.
- Diploma with 5 years of total working experience and must have a minimum experience of 3 years in GEMS.
- Strong understanding of customer service principles.
- Excellent communication and interpersonal skills.
- Proficient in using computer applications and software (E-Mail handling, MS Office, Excel, etc.)
- Knowledge of health and safety regulations.