Job Description
About Bharat Banking:
Bharat Banking is a new Department which has been set up to drive different business that the Bank does in Semi Urban and rural markets. The department is expected to drive business outcomes by focusing on partnerships, new products, innovation, reimagining customer journeys and driving / creating new channel.
About the Role:
Sales Managers (SM) are a part of the Bank's sales force whose primary responsibility is to get customers for the bank and explore new business opportunities. SMs manage a team of executives responsible for selling loan products to the customers based on their needs. They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction.
Key Skills:
1. Communication: Excellent verbal and written communications skills for interacting with team members and customers
2. Sales and negotiation: Strong negotiation skills to close deals and meet targets
3. Customer Service: Ensuring that the sales team provides excellent customer service and addresses customer inquiries and complaints effectively
4. Problem Solving: Identifying issues and developing effective solutions to overcame obstacles
Key Responsibilities:
- Ensure achievement of the Top line Business Targets by sourcing business through channel teams, building and nurturing relationships with the bank branches and by cross-selling other products
- Conduct sales promotion activities in open market and improve relationships through expos and events, various activities etc.
- Responsible for launching new products in market
- Ensure key customer satisfaction through customer service of the highest quality
- Handle all end to end activities related to the product i.e. from Login to Disbursement
- Liaise with various departments within the system (Credit/Operations etc.) to ensure smooth process flows
- Responsible for acquisition of channel partners for sourcing products Connectors etc.
- Improve relationship with branches and monitor the performance of ARMs and deepen the relationship with existing clients
- Prevent/ minimize the fraudulent/risky proposals entry into the system
- Provide timely feedback to central team for improvements in product features and processes
- Conduct training for Sales executives on selling/product
- Create a performance oriented environment through effective team management, leading to high employee motivation and productivity
Qualifications:
Optimal qualification for success on the job is:
- Graduation/ Post-Graduation from a recognized institute
Role Proficiencies:
For successful execution of the job, the candidate should possess the following:
- Good communication (both verbal and written) skill in both English and the local language
- Excellent lead generation and conversion skill
- Ability to handle pressure and meet deadlines
- High sales orientation to meet the sales targets consistently
- Ability to manage complex client situations
- Ability to coach and mentor others
- Ability to manage risk and uncertainty for self and team within a energetic priority-setting environment.
