Client Service Executive

Pay: ₹25,000.00 - ₹35,000.00 per month Job Title: Aftersales Executive (CRM) Hiring For: Elem Furnishing –Represented by The Impact Engine Salary Range: ₹25,000 – ₹35,000 per month (depending on experience and skills) Work Schedule: 11:00 AM – 8:00 PM Work Mode: On-site Working Days: Sunday operational (weekly off in rotation) Location: Elem, Ahead Lalpur Fruit Market, Devpuri, Pachpedinaka, Raipur, Chhattisgarh Role Overview We are hiring an Aftersales Executive to manage customer information, ensure timely follow-ups, and support after-sales coordination to provide a seamless customer experience. The ideal candidate should have strong communication skills and the ability to systematically track and manage customer interactions. Key Responsibilities Maintain and regularly update customer details in the CRM system Monitor orders, delivery timelines, and service-related updates Coordinate with internal departments to ensure smooth order execution and after-sales support Plan and conduct customer follow-ups for feedback, delivery confirmation, and service requirements Address customer concerns and escalate issues to the relevant teams when necessary Prepare and share periodic reports on follow-ups, complaints, and service progress Ensure accurate documentation and proper record maintenance for all customer communications Requirements Prior experience in CRM handling, after-sales, or customer service coordination is preferred Proficiency in Excel and report preparation Strong co