Cloud Support Engineer

Practice/Department: - Cloud Services / Managed Services

Position Title: - Azure Cloud Engineer

Job Family: Cloud Services

Position Location: - Puebla / Remote

Reports to: - Managed Services

Job Summary:

The Azure Cloud Engineer is responsible for the design, implementation, support, and optimization of solutions within the Microsoft Azure platform. This role plays a critical part in ensuring the reliability, security, and scalability of customer environments while supporting ongoing operations in a managed services context. The engineer collaborates with cross-functional teams to deliver high-quality cloud services aligned with business and customer objectives.

Essential Functions:

Monitor and manage service requests, incidents, and changes in accordance with defined SLAs and operational procedures. Provide L2/L3 technical support for Azure-based environments, ensuring timely resolution and customer satisfaction. Actively participate in incident response, escalation handling, and root cause analysis (RCA). Maintain clear and proactive communication with internal teams and customers regarding service status and risks. Design, deploy, and maintain Azure infrastructure (IaaS and PaaS) in line with best practices. Implement and manage identity, security, and governance solutions (Azure AD, RBAC, PIM, Policies). Optimize cloud environments for performance, cost, scalability, and reliability. Develop and maintain Infrastructure as Code