CRM Aftersales Executive

**CRM Aftersales Executive**

**Hiring For:** Elem Furnishing –Represented by The Impact Engine
**Salary Range:** ₹20,000 – ₹30,000 per month (depending on experience and skills)
**Work Schedule:** 11:00 AM – 8:00 PM
**Work Mode:** On-site
**Working Days:** Sunday operational (weekly off in rotation)
**Location:** Elem, Ahead Lalpur Fruit Market, Devpuri, Pachpedinaka, Raipur, Chhattisgarh

Role Overview

We are looking for an **CRM Aftersales Executive** to manage customer records, ensure timely follow-ups, and handle after-sales coordination to deliver a smooth customer experience. This role requires strong communication skills and systematic tracking of customer interactions.

**Key Responsibilities**

• Maintain and update customer data in the CRM system
• Track orders, delivery schedules, and customer service updates
• Coordinate with internal teams to ensure smooth order processing and after-sales support
• Schedule follow-ups with customers for feedback, delivery confirmation, and service requests
• Handle customer queries and escalate issues when required
• Prepare and share regular reports on follow-ups, complaints, and service status
• Ensure proper documentation and record-keeping for all customer interactions

**Requirements**

• Prior experience in CRM or after-sales/customer service coordination preferred
• Strong knowledge of Excel and reporting
• Good communication and customer-handling skills
• Organized, detail-oriented, and able to manage multiple follow-ups efficiently

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Application Question(s):

• Have you worked on any CRM software before? If yes, please mention the name.
• This role is operational on Sundays, and the weekly off will be rotational. Are you comfortable with this working pattern?( Work hours: 11 am - 8 pm )
• Phone no and Email ID:

Experience:

• CRM software: 1 year (Required)

Language:

• English (Required)

Location:

• Raipur, Chhattisgarh (Required)

Work Location: In person