Customer Handle (Raipur)

Job Title Customer Handle Description We are seeking a professional Customer Handle to manage customer interactions, resolve issues, and ensure a positive customer experience across multiple channels. The ideal candidate will combine strong communication skills with empathy and problem-solving ability to maintain high customer satisfaction and support operational goals. Responsibilities Serve as the primary point of contact for customer inquiries via phone, email, live chat, and ticketing systems. Diagnose and resolve customer issues promptly, escalating complex cases to appropriate teams when necessary. Maintain accurate records of customer interactions, transactions, comments, and complaints in the CRM. Follow up with customers to ensure resolution and satisfaction. Collaborate with product, operations, and technical teams to communicate customer feedback and identify improvement opportunities. Manage and prioritize tickets to meet service-level agreements and response time targets. Provide training and documentation for customers and internal staff as needed. Contribute to quality assurance efforts by reporting trends and suggesting process improvements. Qualifications High school diploma or equivalent; associate or bachelor’s degree preferred. 2+ years of experience in customer service, customer support, or a related role. Proven experience using CRM and ticketing systems to track and manage customer interactions. Solid written and verbal communication skills with attenti