Customer Support Assistant

Customer Support Assistant — Hiring

We are supporting a partner company in identifying a Customer Support Assistant to help manage client interactions and ensure a smooth support experience across communication channels.

This role is suited for someone who is responsive, organized, and comfortable assisting customers in a structured environment.

What you will be working on

• Responding to customer inquiries via chat, email, or other channels

• Assisting with resolving basic issues and escalating when needed

• Maintaining accurate records of customer interactions

• Supporting onboarding and general customer guidance

• Monitoring requests and ensuring timely responses

• Collaborating with internal teams to resolve customer concerns

What we are looking for

• Strong written communication and interpersonal skills

• Customer-focused and problem-solving mindset

• Ability to manage multiple conversations efficiently

• Attention to detail and organizational skills

• Comfortable working with digital tools and support systems

• Ability to work independently in a remote setup

Work format

• Full-time

• Remote or Freelance

Applications are reviewed as they are received.