Customer Support Executive – US Voice Process (Cross sell / Upselll) (Raipur)

Salary: ₹3,12,000 per month

Please follow our LINKEDIN PAGECompensation: ₹160 per hourJob Type: Remote | Long-term Contract (3–5 years stability)Shift: Night Shift (aligned with US time zones)Experience: Must have Cross sell/ Upsell in a BPOJob OverviewWe are looking for a dedicated and experienced Customer Support Executive to join our US Voice Process team. This is a remote, long-term opportunity ideal for candidates who are comfortable working night shifts and have prior experience handling US-based customers.Key ResponsibilitiesHandle inbound and outbound customer calls for US clientsProvide prompt, accurate, and professional customer supportResolve customer queries, complaints, and issues efficientlyMaintain clear and detailed records of customer interactionsMeet performance metrics such as call quality, resolution time, and customer satisfactionAdhere to company policies and client guidelines at all timesRequired Experience & SkillsPrior experience in a US Voice Process is mandatoryStrong verbal communication skills in English with a neutral or transparent accentExcellent listening and problem-solving abilitiesAbility to handle high-pressure situations with professionalismComfortable working night shifts on a long-term basisBasic soft-selling knowledge and the ability to identify upselling/cross-selling opportunities during customer interactionsAbility to promote products or services in a professional and customer-friendly manner without aggressive sales tacticsStrong persuasion and rapport-building skills with a customer-centric approachTechnical RequirementsPersonal laptop/PC with Windows 11Minimum 16 GB RAMDual-screen setup (Laptop + at least 1 external monitor)High-speed and stable internet connection (backup preferred)Quiet and distraction-free work environmentWhat We OfferStable, long-term contract (3–5 years)Consistent hourly payWork-from-home flexibilityOpportunity to work with international clients