Dealer In-House Trainer – BMW Munich Motors, Raipur
**Job Title:** Dealer In-House Trainer
**Company:** BMW Munich Motors
**Location:** Raipur
**Department:** Training & Development
**Reporting To:** HR Head / General Manager
**Role Overview**
The Dealer In-House Trainer will be responsible for designing, delivering, and monitoring training programs for sales, aftersales, and customer experience teams in alignment with BMW India standards. The role ensures all employees are certified, performance-driven, and aligned with premium brand expectations.
**Key Responsibilities1. Training Delivery**
- Conduct induction training for new hires (Sales, CRM, Service, Accessories).
- Deliver product training (BMW cars & Motorrad portfolio).
- Facilitate soft skills, sales techniques, and customer handling workshops.
- Ensure completion of mandatory BMW certification programs.
**2. Performance & Skill Development**
- Identify skill gaps through assessments and performance reviews.
- Develop personalized training plans for underperforming employees.
- Conduct on-floor coaching and real-time feedback sessions.
**3. Process & Compliance**
- Ensure adherence to BMW training modules and LMS (Learning Management System).
- Maintain training records, attendance, and certification data.
- Align dealership practices with BMW audit and quality standards.
**4. Content Development**
- Create training materials, presentations, and SOPs.
- Update modules based on new product launches and market trends.
- Customize training as per dealership needs.
**5. Evaluation & Reporting**
- Conduct regular assessments (tests, role plays, certifications).
- Track training effectiveness and ROI.
- Submit weekly/monthly reports to management.
**Key Result Areas (KRAs)**
- 100% training completion for new joinees within timeline
- Improvement in sales conversion ratios
- Reduction in customer complaints (CX improvement)
- Certification compliance as per BMW standards
- Team productivity enhancement
**Qualifications & Experience**
- Graduate / MBA (HR / Marketing preferred)
- 2–5 years experience in training (automobile industry preferred)
- Prior experience with premium brands is an advantage
**Skills Required**
- Strong presentation & communication skills
- Excellent knowledge of automotive sales & aftersales processes
- Coaching & mentoring ability
- Analytical and reporting skills
- Proficiency in MS Office & training tools
**Salary & Benefits**
- Salary: ₹25,000 – ₹55,000 (depending on experience)
- Performance-based incentives
- Training certifications by BMW
- Career growth within dealership network
**Working Conditions**
- Timings: 10:00 AM – 7:00 PM
- 2 leaves per month (with prior approval)
- Travel for external training programs
Job Type: Permanent
Pay: ₹35,000.00 - ₹55,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund
Work Location: In person