Fleet coach

Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partner efficiency assigned at an individual level.

• Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis.

• Improve and maintain promised delivery times for better customer experience.

• Conduct classroom/field training at an individual level for better customer experience.

• Conduct regular field audits for better compliance among Pickup and Delivery Partners.

• Manage and control voluntary attrition and control absconders by conducting regular engagement activities.

• Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas.

• Ensure excellent customer experience by solving order level escalations.

• Support Pickup and Delivery Partners during emergencies and exigencies.