Guest Relations Executive

Role Description

This is a full-time, on-site role for a Guest Relations Executive based in Raipur. As a Guest Relations Executive, you will be responsible for welcoming and assisting guests, ensuring an enjoyable hotel experience, and addressing inquiries or concerns efficiently. Your daily tasks will include handling reception duties, maintaining effective communication with guests, offering exceptional customer service, and supporting sales efforts to promote hotel services. Additionally, you will collaborate with other departments to provide seamless guest satisfaction.

Qualifications

Proficiency in Guest Relations and Customer Service to ensure high-quality experiences for visitorsStrong Communication skills for effective interaction with guests and team membersExperience in Receptionist Duties such as check-ins, check-outs, and managing inquiriesBasic Sales skills for recommending and promoting hotel services and amenitiesOrganizational and time management skills to efficiently handle multitaskingAbility to work in a team-oriented, customer-focused environmentPrior hospitality experience is an advantage but not mandatoryProficiency in using property management systems and basic computer software is preferred