Hotel Operations Manager (Raipur)

About the company About the company Treebo Hospitality Ventures is India’s most loved brand and one of the largest chains in the budget segment of hospitality. With a network of 850+ hotels across 120+ cities, Treebo offers travellers the unprecedented value proposition of high-quality stays at affordable prices wherever they go. We are proud of putting dignity back into budget travel where earlier the traveller was forced to contend with poor quality and hygiene. Treebo Hospitality Ventures masterfully combines engineering prowess with deep hospitality expertise. Our operational ethos is clear and focused from Treebo Club, an innovative distribution platform and extremely rewarding loyalty programme to Hotel Superhero, a cutting-edge SaaS solution and a comprehensive hotel management software. With a strong technological foundation and a passion for hospitality, THV aims to deliver exceptional experiences across our diverse portfolio. Our range of brands—Itsy Hotels, Treebo, Treebo Premium and Medalio—provides a symphony of choices that blend quality, comfort and affordability. Treebo is a Great Places to Work certified organisation. We take immense pride in our culture which is built on a strong foundation of 7 values. Some of these values include - “Exhibit Owner Mindset” and “Have the humility and hunger to learn and help learn”, amongst others. We strongly believe in offering our people - “Treebs”, as they are called - unmatched opportunities to learn and grow. If you’re looking to work at a place that is built on strong fundamentals of business and professional conduct, Treebo is the place for you. About the Role As an Area General Manager, you will be responsible for executing the company’s strategic vision of democratizing the joy of travel. You will be responsible for a given area and the portfolio there in to ensure highest levels of guest experience, product quality and business & profitability of the assets. While managing the operations and enabling sales for your portfolio, you will also drive the expansion of our hotel portfolio across your area and beyond through your network. This is a mission critical role that requires a perfect balance of delivering operational excellence, relationship management, and a business development mindset. Key Responsibilities - 1) Operational Excellence ● Oversee day-to-day operations across multiple hotel properties in your area, ensuring adherence to brand standards and service benchmarks ● Drive compliance with Treebo's brand standards and SOPs, health and safety guidelines, and service quality norms ● Conduct audits, quality assurance checks, and drive corrective/preventive actions through hotel partners to maintain Treebo standards ● Act as the key liaison between the company and hotel partners, ensuring seamless coordination and timely issue resolution ● Monitor and enhance overall guest satisfaction by ensuring prompt and effective service recovery mechanisms 2) Business Development & Growth ● Identify, evaluate, and onboard new hotel properties to expand the company’s portfolio within the assigned area ● Negotiate terms of the agreement and ensure complete alignment with Treebo's operating procedures before onboarding any hotel ● Collaborate with the central business development team to oversee launch process of the signed properties 3) Sales & MICE ● Drive regional sales performance by collaborating with internal sales teams and property owners to achieve revenue targets for your portfolio ● Identify and push sales POCs to close MICE deals for your portfolio properties ● Support pricing, promotions, and campaigns to drive business at the property level ● Engage with local corporate clients, event organizers, and travel planners to push business to your portfolio if needed 4) Team & Partner Management ● Lead, mentor, and develop on-ground portfolio hotel teams to deliver exceptional guest experience in the segment ● Train hotel staff in brand values, SOPs, and customer service skills to ensure consistency ● Build robust relationships with hotel owners and partners to foster collaboration and long-term association What Are We Looking For - ● Robust communication, leadership, and stakeholder management skills. ● 4–6 years of experience in hospitality management with demonstrated success in both operations and business development. ● Proven experience in property acquisition and/or sales in hospitality. ● Knowledge and experience in the MICE segment is highly desirable. ● Analytical mindset with problem-solving and decision-making capabilities. ● Ability to thrive in a dynamic, fast-paced environment. ● Willingness to travel extensively within the assigned geography. ● Entrepreneurial approach with a strong focus on execution and accountability.