RG
Adani · Raipur
Location
Raipur
Experience
Senior level
Responsibilities Team Leadership & Operations . Lead, mentor, and manage a team of IT support analysts/engineers, . Monitor daily support operations, including incident management, service requests, and escalations. . Ensure adherence to ITIL-based service management practices. . Allocate and prioritize workload within the team to meet SLAs. . Drive continuous improvement in service quality and support processes. Technical Support & Escalation . Provide hands-on technical support for complex or…
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