Key Account Manager

Job Summary Graeon.ai is looking for a dynamic Key Account Manager / Project Manager to manage ERP and HRMS client implementations while maintaining strong relationships with key accounts. The role involves overseeing end-to-end project execution, ensuring successful system deployment, coordinating with internal teams, managing project timelines and costing, and delivering a seamless experience to clients. Key Responsibilities · Manage end-to-end ERP & HRMS implementation projects for clients. · Act as the primary point of contact for key client accounts. · Understand client requirements and coordinate with technical and product teams for smooth implementation. · Define and monitor project timelines, milestones, and deliverables to ensure timely completion. · Manage project costing, resource allocation, and team coordination for implementation. · Oversee billing milestones, invoicing coordination, and project commercial tracking. · Provide product demonstrations, training, and onboarding sessions to clients. · Ensure successful system deployment and post-implementation support. · Monitor client satisfaction, product adoption, and system usage. · Identify opportunities for account growth, upselling additional modules, and renewals. · Maintain implementation documentation, project plans, timelines, and progress reports. · Coordinate with internal teams for issue resolution and product enhancements. Required Skills & Qualifications · Bachelor’s degree in Business, IT, HR, or related field. · 3–7 years of experience in ERP / HRMS implementation, project management, or account management. · Strong project management and client handling skills. · Understanding of HRMS, Payroll, Attendance, and ERP workflows is a plus. · Experience managing project timelines, costing, and billing coordination. · Excellent communication and stakeholder management skills. · Ability to manage multiple projects and deadlines simultaneously. Preferred Skills · Experience working with SaaS-based ERP or HRMS platforms. · Familiarity with implementation lifecycle and client onboarding processes. · Experience in client success or enterprise account management. Key Performance Indicators (KPIs) · Successful project implementation within defined timelines · Client satisfaction and retention rate · Product adoption and active usage by clients · Revenue growth through upselling and renewals · Project profitability and billing milestone achievement