Logistic Supervisor/ Office Asst. - Raipur

Job Description:

Billing & Dispatch Executive is a vital role within the company, responsible for managing the billing process and coordinating the dispatching of goods or services to customers. This position requires excellent organizational, communication, and problem-solving skills to ensure smooth and efficient operations. The Billing & Dispatch Executive works closely with various departments, including finance, customer service, and logistics, to ensure accurate billing, timely dispatch, and overall customer satisfaction.

Key Responsibilities:

Billing Management:

Generate and review invoices, ensuring accuracy in pricing, quantities, and discounts.
Coordinate with the sales and finance teams to resolve any billing discrepancies or issues promptly.
Process and track payments, following up on outstanding invoices and ensuring timely collections.
Maintain billing records, documentation, and reports for internal review and audit purposes.
Assist in preparing financial reports related to billing and accounts receivable.

Dispatch Coordination:

Receive and review customer orders or service requests to determine the appropriate dispatch requirements.
Schedule and coordinate the dispatch of goods or services to customers based on priority, availability, and logistics considerations.
Liaise with the warehouse or inventory team to ensure sufficient stock levels to fulfill orders promptly.
Communicate with drivers or service technicians to provide them with necessary information and instructions for timely deliveries or service visits.
Monitor the status of dispatched orders to ensure on-time delivery or service completion.

Customer Service:

Serve as a point of contact for customers regarding billing inquiries, order status, and service-related issues.
Handle customer complaints or concerns professionally and promptly, striving to resolve problems to the customer's satisfaction.
Maintain strong relationships with customers, ensuring a positive and seamless experience throughout the billing and dispatch process.

Database Management:

Update and maintain databases and software systems related to billing, dispatch, and customer information.
Ensure data accuracy and integrity, performing regular data validation and reconciliation.
Generate reports and analyze data to identify trends, areas for improvement, and opportunities for streamlining processes.

Process Improvement:

Continuously review billing and dispatch processes to identify potential efficiency improvements.
Collaborate with cross-functional teams to implement process enhancements and automation, where applicable.
Provide feedback and suggestions to management for optimizing billing and dispatch operations.