Medical Administration Professional

Responsibilities • Oversee and manage daily administrative operations within the hospital’s outpatient and support departments. • Maintain and update patient records, medical files, and appointment schedules in compliance with HIPAA and hospital data privacy standards. • Coordinate with doctors, nurses, and department heads to ensure seamless patient flow and effective communication. • Handle patient inquiries, complaints, and grievances with empathy and efficiency, ensuring timely resolution and documentation. • Manage insurance claims, TPA (Third-Party Administrator) processes, and billing procedures, ensuring accuracy and timely reimbursements. • Assist in preparing and monitoring departmental budgets, tracking expenses, and identifying cost-saving opportunities. • Supervise administrative staff, including task delegation, performance tracking, and workforce planning. • Prepare reports on administrative performance, patient service metrics, and financial summaries for management review. • Ensure compliance with hospital policies, government regulations, and healthcare accreditation standards. • Support the implementation of digital health systems and office automation tools to improve efficiency. Requirements • Bachelor’s degree in Hospital Administration, Business Administration, or a related field. • Minimum of 2 years of experience in medical or hospital administrative roles. • Strong understanding of medical terminology, healthcare documentation, and patient confidentiality protocols. • Proven skills in administrative management, organizational planning, and multitasking in high-pressure environments. • Excellent verbal and written communication skills with the ability to interact professionally with patients, staff, and external agencies. • Proficient in MS Office Suite (Word, Excel, Outlook) and hospital management information systems (HMIS). • Knowledge of billing systems, insurance claim processing, and TPA coordination. • Experience in budget preparation, cost tracking, and financial reporting. • Demonstrated ability to lead and mentor administrative staff, including performance evaluation and training. • Ability to maintain composure, discretion, and professionalism when handling sensitive patient and financial information.