Operations Manager (Jagdalpur)

OPERATIONS MANAGER Milk Processing Plant Operations | Jagdalpur, Chhattisgarh Full-Time | On-Site | Senior Management Company BDF Pvt Ltd Location Jagdalpur, Chhattisgarh, India Department Plant Operations Reports To Plant Director / Managing Director Employment Type Full-Time, Permanent Experience Required Minimum 5–10 Years in Dairy / Food Processing Operations Education Master's Degree (MBA / M.Sc. / PG in Operations / Food Technology preferred) Software Skills MS Excel (Advanced), ERP Systems (SAP / Tally / Dairy ERP) CTC As per industry standards & experience ABOUT BDF PVT LTD BDF Pvt Ltd is a growing milk processing plant based in Jagdalpur, Chhattisgarh, committed to delivering high-quality dairy products with the highest standards of hygiene, food safety, and operational excellence. We are seeking a dynamic and experienced Operations Manager to lead and streamline our plant operations. ROLE OVERVIEW The Operations Manager will be the key pillar of the plant's day-to-day functioning — responsible for overseeing end-to-end operations including production, dispatch, transport, hygiene compliance, staff management, store management, and ERP-based reporting. This is a high-accountability leadership role requiring hands-on experience in dairy or food processing environments. KEY RESPONSIBILITIES Plant Operations & Production ➤ Oversee complete day-to-day plant operations including milk intake, processing, and packaging ➤ Monitor and optimize production workflows to meet daily targets with zero wastage ➤ Ensure machinery uptime and coordinate with maintenance team for preventive/breakdown maintenance ➤ Implement and enforce Standard Operating Procedures (SOPs) across all production lines Transport, Dispatch & Vehicle Management ➤ Manage entire fleet of dispatch vehicles including scheduling, routing, and timely deliveries ➤ Maintain daily vehicle log — KM reading, diesel consumption, driver attendance and trip sheets ➤ Coordinate with sales team for demand-based dispatch planning and order fulfilment ➤ Monitor vehicle maintenance schedules and ensure all vehicles are roadworthy and compliant Hygiene, Food Safety & Compliance ➤ Ensure plant-wide hygiene standards as per FSSAI, HACCP, and internal quality protocols ➤ Conduct regular hygiene audits across production floors, cold storage, and kitchen areas ➤ Train staff on hygiene practices, PPE usage, and food safety SOPs ➤ Liaise with quality control team for milk testing, product quality, and compliance documentation Staff & People Management ➤ Oversee recruitment, onboarding, shift scheduling, and performance of plant staff ➤ Manage staff quarters / residential facilities to ensure cleanliness, safety, and discipline ➤ Handle staff grievances fairly and promptly, maintaining a positive and productive work environment ➤ Coordinate with HR for training, appraisals, disciplinary matters, and labour compliance Store & Inventory Management ➤ Manage raw material stores, packaging materials, and consumables inventory ➤ Ensure timely procurement, stock replenishment, and minimize dead stock / wastage ➤ Maintain accurate inward/outward records in ERP system on a daily basis Kitchen & Facility Management ➤ Oversee staff canteen / kitchen operations ensuring nutritious meals and strict hygiene standards ➤ Monitor kitchen staff, meal planning, vendor management for canteen supplies Gate & Security Management ➤ Manage plant gate protocols — visitor log, material inward/outward gate passes, and vehicle entry/exit ➤ Ensure security staff adhere to defined protocols and shift timings ➤ Coordinate with security agency for patrolling, CCTV monitoring, and incident reporting ERP, Data & Reporting ➤ Maintain accurate daily data entry in ERP — KM readings, diesel records, milk intake, dispatch, and sales data ➤ Generate and present daily/weekly/monthly MIS reports to management ➤ Use Advanced MS Excel for data analysis, dashboards, and operational tracking ➤ Track key plant KPIs and flag deviations with corrective action plans Policy, Timing & Schedule Management ➤ Enforce plant policies, timing schedules, and attendance discipline across all departments ➤ Prepare and circulate shift rosters, holiday schedules, and operational timetables ➤ Review and update plant SOPs, policies, and compliance documents periodically QUALIFICATIONS & EXPERIENCE CRITERIA REQUIREMENTS Education Master's Degree — MBA (Operations/Agri-Business), M.Sc. Food Technology, or equivalent PG qualification Experience Minimum 5–10 years in plant/operations management in dairy, FMCG, or food processing industry Technical Skills Advanced MS Excel (Pivots, Dashboards, Formulas), ERP systems (SAP / Tally / Dairy-specific ERP) Industry Knowledge Dairy / milk processing operations, FSSAI norms, Cold Chain management, fleet/logistics Languages Hindi (required), English (preferred), regional lan