Job Description
Remote (India) · Full-time · UK business hours About Script Assist Script Assist is a UK-based healthtech platform powering the operational infrastructure behind private clinics and pharmacies. We run the “operating system layer” that makes regulated healthcare workflows secure, auditable, and fast — spanning clinic operations, pharmacy operations, prescribing and dispensing processes, fulfilment and delivery tracking, and operational reporting. We’re growing quickly, and we’re building a world-class remote operations team in India to support UK clinic and pharmacy partners at scale. Important: This is not a patient-facing role and you will not make clinical decisions. It’s a high-ownership platform support / service desk role for a pharmacist who is tech-forward and loves structured problem-solving. The Role You’ll be part of Script Assist’s Platform Support / Customer Operations team supporting clinics and pharmacies using our platform every day. You’ll handle a structured support queue, troubleshoot operational workflow issues, and escalate with high-quality evidence so problems get fixed quickly and permanently. This role suits pharmacists who enjoy: software systems and troubleshooting workflow operations and process discipline turning messy partner problems into clean, actionable tickets What you’ll do (pharmacy operations + platform support) Provide platform support and service desk coverage for pharmacy and clinic partners Triage operational issues across pharmacy workflows : dispensing operations, inventory status, batch/lot & expiry, substitutions, delivery exceptions Support prescribing/dispensing operations from an operational perspective (non-clinical execution, SOP-led) Investigate workflow issues before escalation: isolate scope, capture evidence, reproduce issues, document clearly Maintain high-quality operational documentation and audit-friendly logs Communicate clearly with partners: status updates, next steps, wh
