Job Responsibilities
Prescription Filling
- To attend the doctor’s prescription at the sales counter and advise the dosage of medicines to the patients
- Dispense drugs pursuant to a prescription issued by the doctor. In case the prescribed medicines not available, arrange the same from the in-house pharmacies for the honor of 100% prescription. Substitution of medicines is to be consulted with the doctor
- Cross-check the issuing medicines with bill with regard to patient name, items name, quantity, expiry and acknowledge the bill
Customer Service
- To counsel the patients /customers on health, reaction of medicines
- To maintain good relations with customers/doctors
- To maintain free home delivery register and follow-up the medicines deliveries to the customers in time
- Handle all the inbound calls primarily focusing on drug information, patient counselling/education and free home delivery orders. In addition, handle patient queries and issues with respect to drug therapy and drug information
- Handle cash in billing counter as and when required
Cold Chain Management
- Storing the drugs under proper conditions of refrigeration and security
Inventory Management & Sales
- To enter stocks in computer and take printout of receipt from stores(RS) for cross-checking with items issues list from stores
- To maintain record for no stock items and follow-up the same
- Ensure that 100% physical stock is tallied according to category (Tablets, Syrups, Injectio