Senior Information Technology Support Engineer

We are looking for an experienced and proactive Senior IT Support Engineer / 3rd Line Engineer to join our team. The ideal candidate will be responsible for delivering advanced technical support, managing complex IT infrastructure projects, implementing cybersecurity solutions, and acting as a key escalation point for internal teams and external clients.

This role requires strong expertise in Microsoft technologies, cloud infrastructure, networking, cybersecurity, virtualization, automation, and client-facing support.

Contract term - 12 months, with potential to extend

CTC - 10-13.5 LPA

Work from home/Remote Role

Key ResponsibilitiesTechnical Support & InfrastructureProvide 1st, 2nd and 3rd line IT support to internal users and external clients Handle escalations from junior support engineers and service desk teams Diagnose and resolve issues related to desktops, servers, networks, cloud platforms, and business applications Perform server upgrades, migrations, patching, and maintenance activities Build, configure, deploy, and migrate on-premises, hybrid, and cloud infrastructure environments Administer Active Directory, Hybrid AD, Exchange, DHCP, DNS, Group Policy, and SQL Server environments Configure VPN clients and implement site-to-site VPN connectivity Manage Azure Virtual Desktop (AVD), Citrix VDI, and FSLogix roaming profiles Cloud & SecurityImplement and manage Microsoft Intune for Windows, Android, and iOS devices Configure Microsoft Defender for