Customer Service Officer
Alpha Badges and Medals Pty Ltd
Posted today
View jobFreedom Consulting Inc. · Raipur
Location
Raipur
Experience
5-10 years
5+ YRS (4-10), Please send 5+ only and diverse exp profiles.
Immediate Joiners only
Role Overview
The Senior ServiceNow Developer (TSM & OMT) is responsible for designing, developing, implementing, and supporting telecom-specific solutions on the ServiceNow platform. This role requires deep technical expertise in ServiceNow, strong domain knowledge of telecommunications workflows, and leadership in guiding end-to-end implementations.
Key Responsibilities
Solution Design & Development Configure and customize ServiceNow TSM ,OMT ,CPQ modules. Build telecom order flows, product catalogs, and service models. Develop workflows, client/server scripts, and integrations (REST/SOAP). Ensure scalability, performance, and compliance with ServiceNow best practices. Implementation & Delivery Lead full lifecycle implementations of TSM & OMT. Translate business requirements into technical solutions. Manage incident, problem, and change management processes. Provide ongoing support, troubleshooting, and optimization. Collaboration & Leadership Partner with architects, analysts, and business stakeholders. Mentor junior developers and guide agile sprint delivery. Document technical designs and maintain system configurations.
Required Skills & Experience
Experience: 5–10 years in ServiceNow development, with at least 3+ years in TSM & OMT modules. Technical Skills: Strong knowledge of ServiceNow TSM, and OMT. Proficiency in JavaScript, Glide scripting, Flow Designer, and
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