Telecaller Cum Computer Operator Medical & Dental Surgical - Raipur , Chhattisgarh

Job Description:

A Telecaller cum Computer Operator in the medical and dental surgical field handles both telecommunication tasks and computer-based operations, often within a healthcare setting. This role involves answering phones, scheduling appointments, managing patient data, and assisting with other administrative duties. The specific responsibilities can vary, but generally include customer service, data entry, and basic computer support.

Key Responsibilities:

Telecommunication: Handling incoming and outgoing calls, answering patient inquiries, providing information about services, scheduling appointments, and managing appointment reminders.

Computer Operations: Performing data entry, maintaining patient records, managing databases, and generating reports using computer systems.

Administrative Support: Assisting with general office tasks, such as managing correspondence, organizing files, and handling basic accounting duties.

Customer Service: Providing a positive and professional experience for patients and clients.

Troubleshooting: Assisting with basic computer and software issues.

Inventory Management: Keeping track of medical and office supplies.

Required Skills:

Communication Skills:
Excellent verbal and written communication skills are essential for interacting with patients and colleagues.

Computer Proficiency:
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software is necessary.

Organizational Skills:
Ability to manage multiple tasks, prioritize work, and maintain accurate records.

Problem-Solving Skills:
Ability to troubleshoot basic computer issues and address customer concerns.

Customer Service Skills:
Ability to provide excellent customer service and maintain a positive attitude.

Potential Additional Skills:

Medical Terminology: Understanding of basic medical and dental terminology can be beneficial.

Experience with Electronic Health Records (EHR): Familiarity with EHR systems may be required.

Data Entry Skills: Speed and accuracy in data entry are crucial.

This role is ideal for individuals with strong communication and computer skills who enjoy working in a fast-paced, customer-focused environment within the healthcare industry.
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CONTACT DETAILS -
Name - POOJA
Number - +91 93002 83674