Customer Relations Manager

**CRM Executive – Job Description**

**Job Title:** CRM Executive
**Department:** Sales / Customer Service
**Location:** Rathi build mart Raipur (Lalpur)

**Job Summary:**

We are looking for a CRM Executive to manage customer relationships, maintain customer data, and improve customer satisfaction through effective communication and follow-ups.

**Key Responsibilities:**

• Maintain and update customer data in the CRM system
• Handle customer inquiries, complaints, and follow-ups
• Coordinate with sales and marketing teams for lead management
• Track customer interactions and ensure timely response
• Generate reports related to customer data and sales performance
• Ensure customer satisfaction and retention
• Manage leads, conversions, and customer feedback
• Support after-sales service and maintain long-term relationships

**Required Skills:**

• Good communication and interpersonal skills
• Basic computer knowledge (Excel, CRM software)
• Strong organizational and multitasking abilities
• Problem-solving skills
• Attention to detail

**Qualification:**

• Graduate in any field (MBA preferred)
• Experience: 1–3 years in CRM / Customer Handling (Freshers can apply)

**Additional Requirements:**

• Ability to work under pressure
• Team player with a positive attitude

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Internet reimbursement
• Paid sick time
• Provident Fund

Work Location: In person