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HomeJobsCustomer Relations Manager
RB

Customer Relations Manager

Rathi build mart · Raipur

₹12,0001-3 yearsDirectPosted today

Location

Raipur

Experience

1-3 years

Job description

**CRM Executive – Job Description**

**Job Title:** CRM Executive
**Department:** Sales / Customer Service
**Location:** Rathi build mart Raipur (Lalpur)

**Job Summary:**

We are looking for a CRM Executive to manage customer relationships, maintain customer data, and improve customer satisfaction through effective communication and follow-ups.

**Key Responsibilities:**

  • Maintain and update customer data in the CRM system
  • Handle customer inquiries, complaints, and follow-ups
  • Coordinate with sales and marketing teams for lead management
  • Track customer interactions and ensure timely response
  • Generate reports related to customer data and sales performance
  • Ensure customer satisfaction and retention
  • Manage leads, conversions, and customer feedback
  • Support after-sales service and maintain long-term relationships

**Required Skills:**

  • Good communication and interpersonal skills
  • Basic computer knowledge (Excel, CRM software)
  • Strong organizational and multitasking abilities
  • Problem-solving skills
  • Attention to detail

**Qualification:**

  • Graduate in any field (MBA preferred)
  • Experience: 1–3 years in CRM / Customer Handling (Freshers can apply)

**Additional Requirements:**

  • Ability to work under pressure
  • Team player with a positive attitude

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Health insurance
  • Internet reimbursement
  • Paid sick time
  • Provident Fund

Work Location: In person

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Customer Relations Manager

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Job details

Salary
₹12,000
Location
Raipur
Category
IT & Software
Experience
1-3 years
Posted
today
Expires
15 May 2026
Views
1
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