Customer Relationship Management Executive

**Job Title**: Customer Relationship Management (CRM)

**Office location**: Office no: 217/ 2nd floor/ Block – C/ Shriram business park, Vidhan Sabha Road, Raipur

**Company**: Passary Minerals Madhya Pvt. Ltd.

**Department**: Sales & Coordination

**Reporting To**: Sales Head / Director]

**Experience**: Minimum 3 years in a similar coordination/customer handling role

**Employment Type**: Full-Time

**Key Responsibilities:**

• Receive and process Purchase Orders (POs) from customers accurately and promptly.

• Prepare Proforma Invoices (PI) in line with agreed terms and conditions.

• Coordinate effectively with customers and internal Sales Heads for smooth communication and

execution.

• Plan dispatches as per customer requirements and order priority.

• Follow up on and monitor payment collections, ensuring timely receipts.

• Communicate with the Production Department for material readiness and updates.

• Prepare Test Certificates (TC) and ensure documentation is completed as required.

• Work closely with the Accounts Department to ensure timely invoice/bill generation.

• Regularly check and respond to company emails regarding customer enquiries, POs, and

follow-ups.

• Take accountability to manage and support CRM-related tasks in the absence of sub-coordinators

or team members, ensuring work continuity.

**Key Skills Required:** - Excellent coordination and communication skills

• Strong organizational and multitasking ability

• Proficiency in MS Office (Excel, Word, Outlook)

• Basic understanding of order processing and billing

• Ability to handle internal and external follow-ups professionally

• Responsible and dependable team player

• Need a Extrovert

**Qualification**: - Graduate in any discipline (B.Com/BBA preferred)

• Prior experience in CRM, Sales Coordination, or Commercial Operations preferred

**Joining:** Immediate / As per notice period

**Contact** - 9109144126 / [email protected]

Work Location: In person