Customer Support Associate (Remote – India) Experience: 2+ Years

About the Role We're looking for a Customer Support Associate to join our team remotely from India. You'll be the first point of contact for customers, helping them resolve issues quickly and ensuring a great experience with our products. Responsibilities • Handle inbound customer queries via email, chat, and phone • Troubleshoot product issues and guide customers to resolution • Escalate complex issues to the appropriate team with clear documentation • Track and update tickets in the support system (e.g., Zendesk, Freshdesk, or similar) • Identify recurring issues and flag them for the product/engineering team • Maintain response time and resolution SLAs • Contribute to internal knowledge base articles and FAQs Requirements • 2+ years of experience in a customer support or customer success role • Excellent written and verbal communication in English • Experience working US hours or with US/global customers • Familiarity with support tools (Zendesk, Freshdesk, Intercom, or similar) • Strong problem-solving skills and attention to detail • Reliable internet connection and a quiet home office setup Nice to Have • Experience supporting SaaS or tech products • Familiarity with CRM tools (HubSpot, Salesforce) • Basic technical troubleshooting ability (APIs, integrations, browser debugging) What We Offer • Fully remote role based in India • Competitive salary • Opportunity to grow into senior support, QA, or customer success roles • Fast-paced, collaborative team environment Want me to tailor this further — for example, for a specific product like PowerDialer or HealOS, adjust the tone, or format it as a document you can post?