**Profile: Quality & Training Incharge**
Location: Raipur,Chhattisgarh
Salary: upto-3.00LPA
Experience: 1-3yrs
**Key Responsibilities:**
- Ensure overall quality across pharmacy, calling team, pathology & store operations
- Train Staffs for orders, delivery, samples, store activities
- Monitor call recordings, improve communication & ensure better customer experience
- Conduct training (onboarding & refresher) for all teams.
- Develop & implement SOPs, conduct audits, and reduce errors.
- Track team performance, identify gaps, and coordinate with all departments.
- Maintain reports for training, quality & performance
**Key Skills :**
- Team handling & training ability
- Strong communication (especially for calling team)
- Analytical & problem-solving skills
- KPI-driven mindset (call quality, error rate, customer satisfaction, SOP compliance)
Job Type: Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person