Sales & Service Engineer

**Position: Sales \& Service Engineer – IVD \& Diagnostic Products**

**Location:** Raipur

**About the Company**

We are a professionally managed IVD and medical diagnostics distribution organization with over **30 years of established presence** in the Chhattisgarh market. As authorized distributors and channel partners for multiple **leading national and international diagnostic brands**, we provide comprehensive solutions including IVD instruments, reagents, consumables, and laboratory automation products to hospitals, diagnostic laboratories, blood banks, and healthcare institutions across the state. Our long\-standing market reputation is built on reliability, technical expertise, and strong customer relationships.

**Role Overview**

The Sales \& Service Engineer will be responsible for **end\-to\-end management of assigned accounts**, combining **business development, sales execution, installation, and after\-sales service**. This role requires a proactive professional who can independently manage territory operations while maintaining high service standards and driving revenue growth.

**Key Responsibilities**

**Sales \& Business Development**

· Plan and execute sales activities for IVD instruments, reagents, and diagnostic solutions within the assigned territory

· Identify, develop, and convert new business opportunities in hospitals, diagnostic labs, and pathology centers

· Achieve monthly, quarterly, and annual sales targets for instruments and consumables

· Conduct product demonstrations, technical presentations, and pre\-sales discussions with doctors, pathologists, and lab technicians

· Prepare and submit sales proposals, quotations, and basic technical documentation

· Support tender participation, institutional sales, and government / private accounts

· Collect market intelligence on competitor activities, pricing trends, and customer requirements

· Maintain strong relationships with existing customers to ensure repeat business and long\-term association

**Service \& Technical Support**

· Perform installation, commissioning, and validation of IVD and pathology instruments as per company and manufacturer guidelines

· Attend breakdown and service calls promptly, ensuring minimum downtime of customer equipment

· Carry out preventive maintenance visits and ensure compliance with service schedules

· Provide hands\-on training to laboratory staff on instrument operation, quality control, and basic troubleshooting

· Diagnose technical issues and coordinate with principals/manufacturers for advanced technical support when required

· Maintain detailed service records, installation reports, preventive maintenance logs, and customer feedback

· Ensure compliance with safety, quality, and regulatory requirements at customer sites

**Territory \& Coordination Responsibilities**

· Manage complete territory operations across **Chhattisgarh**, including planning travel schedules and customer visits

· Coordinate with internal teams such as sales coordination, service coordination, logistics, and accounts for smooth order execution

· Support product launches, marketing activities, and promotional programs in the territory

· Represent the company professionally at customer meetings, workshops, and technical events

**Candidate Profile**

· Diploma / BE / B.Tech in **Biomedical, Electronics, Electrical, Instrumentation**, or a related technical discipline

· Prior experience in **IVD, pathology, or medical equipment** sales and service preferred (freshers with strong technical aptitude may be considered)

· Strong communication, presentation, and interpersonal skills

· Ability to work independently and manage territory responsibilities

· Willingness to travel extensively across Chhattisgarh

· Valid driving license (two\-wheeler / four\-wheeler)

**What We Offer**

· Opportunity to work with a diverse portfolio of **renowned national and international diagnostic brands**

· Exposure to both **sales growth and advanced technical learning**

· Stable organization with **three decades of industry credibility**

· Competitive compensation structure including fixed salary, service allowances, and performance\-based incentives

· Long\-term career growth and skill development opportunities

Job Type: Full\-time

Pay: ₹20,000\.00 \- ₹25,000\.00 per month

Work Location: In person