Telecaller Executive

Job Summary: We are looking for a dedicated and professional Telecaller to join our Samsung Division. This is a non-sales role focused on customer coordination, service follow-ups, data verification, and support. The ideal candidate will have good communication skills, attention to detail, and a customer-friendly attitude. Key Responsibilities: • Make outbound calls to customers for feedback, service updates, and coordination (no sales). • Handle inbound customer inquiries related to product services, repairs, and support. • Update and maintain customer records in the database accurately. • Coordinate with field technicians, service centers, and internal teams. • Follow up on pending service calls or complaints and ensure timely resolution. • Share relevant information about Samsung product services, warranties, and processes. • Maintain call logs and prepare simple reports for daily activity tracking. Key Requirements: • Minimum 12th pass or Graduate in any stream. • Good communication skills in Hindi and basic English. • Basic computer knowledge (MS Excel, Word, and CRM usage preferred). • Ability to handle customer queries calmly and professionally. • Prior experience in a customer support or BPO environment is a plus (not mandatory). HR Contact Number -93990 24415 Job Type: Full-time Pay: ₹11,000.00 per month Benefits: • Cell phone reimbursement • Provident Fund Work Location: In person