Collections-Collections Officer-SLI - Raipur

Group Company: HDFC Bank Limited

Designation: Collections-Collections Officer-SLI (221_2084_100098)

Office Location: Rakhi(Naya Raipur) Raipur (Branch)

Position description:

Sr Collection Officer-Unsecured

Primary Responsibilities:

Meet the Business Targets of Resolution, Rollback and Normalization Follow up for Settlement and Pre NDC Conversions Capture accurate Feedbacks and trails in Collection System 100% coverage on accounts Increase and provide appropriate Attempt Intensity on Accounts. Provide Accurate Reason Codes and feedbacks on Accounts Follow up on exception cases

Additional Responsibilities:

Coverages-Trails-Intensity

Academic score: Pass Institution tier: Any Required Certification/s:

Required work experience

Industry: Banking/NBFC Preferred Role: Collections/Customer Service Years of experience: 0 to 2 Key Performance Indicators:

Resolution, Rollback & Normalization

Required Competencies:

Result Orientation, Team Work, Customer Service

Required Knowledge:

Excel and MS office

Required Skills:

Negotiation skills, communication skills, Influencing skills & Time Management

Required abilities

Physical: Travel if required Specific requirements

Travel: Travel if required Vehicle: NA Other details

Contract Types: Permanent Compliance Related: No Union Affiliation: No