Customer Service Specialist

WORK FROM HOME opportunity.

Candidates interested for Rotational shift and can join within immediate basis can apply.

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We are looking for a proactive and customer-focused professional to join our international customer support team. This role involves handling inbound calls from global clients, resolving queries, and ensuring high-quality service delivery. The hybrid work model offers flexibility to work both from office and home, while maintaining productivity and service excellence.

Key Responsibilities:

Manage inbound calls from international customers with professionalism and empathy. Provide accurate information, resolve queries, and address customer concerns in a timely manner. Document customer interactions and update CRM systems with relevant details. Ensure compliance with company policies, data security, and international service standards. Collaborate with internal teams to escalate and resolve complex issues. Meet performance targets including call quality, resolution time, and customer satisfaction scores. Adapt to hybrid work requirements, maintaining consistent communication and productivity. Contribute to continuous improvement initiatives to enhance customer experience.