Customer Service Specialist

Job Description

WORK FROM HOME opportunity.\n\nCandidates interested for Rotational shift and can join within immediate basis can apply.\n\nShare your resumes to the below email ID\n\nDrop in your resume to the below contact number as well\n\nWe are looking for a proactive and customer-focused professional to join our international customer support team. This role involves handling inbound calls from global clients, resolving queries, and ensuring high-quality service delivery. The hybrid work model offers flexibility to work both from office and home, while maintaining productivity and service excellence.\nKey Responsibilities:\nManage inbound calls from international customers with professionalism and empathy.\nProvide accurate information, resolve queries, and address customer concerns in a timely manner.\nDocument customer interactions and update CRM systems with relevant details.\nEnsure compliance with company policies, data security, and international service standards.\nCollaborate with internal teams to escalate and resolve complex issues.\nMeet performance targets including call quality, resolution time, and customer satisfaction scores.\nAdapt to hybrid work requirements, maintaining consistent communication and productivity.\nContribute to continuous improvement initiatives to enhance customer experience.