Customer Support Specialist

About the job

About Renuit Logistics

Renuit Logistics is a logistics and supply chain partner focused on reliable freight, warehousing, and last-mile operations across key US lanes. We help businesses move products with confidence through clear communication, proactive support, and operational accountability.

Our team believes great service is built on responsiveness, ownership, and trust. We are growing and looking for people who care about solving customer issues quickly and professionally.

About the role

Renuit Logistics is hiring a Customer Support Specialist to support customers across day-to-day logistics operations. This is a fully remote role based in India.

In this role, you will be the first point of contact for customer questions, shipment updates, and service issues. You will work closely with internal teams to resolve concerns, communicate clearly, and ensure customers feel supported throughout their experience.

Position responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.

• Provide accurate shipment updates, service information, and issue resolution support.

• Escalate urgent or complex issues to the appropriate internal team quickly.

• Follow up with customers until issues are fully resolved.

• Document customer interactions and resolutions clearly in internal systems.

• Share recurring customer feedback and common issues with management.

• Maintai