SW
Airtel · Raipur
Location
Raipur
Experience
Senior level
Key Deliverables: Ensure 100% adherence to service level agreements (SLAs) and business processes for corporate accounts. Drive improvement in collection efficiency across 0–60 and 60–90 day cycles. Manage upselling and cross-selling opportunities for mobile, fixed line, and data services to reduce churn and enhance revenue. Conduct regular service camps and coordinator meets to promote engagement and visibility. Monitor account health metrics like complaint ratio, visit adherence, and adoption…
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