Here’s a clean, professional **Job Description for a Service Advisor at Tata Motors (Passenger Cars Division):**
**Job Title: Service Advisor – Passenger Vehicles**
**Company:** BHASIN VENTURES PVT. LTD. (Tata Motors Cars Dealer)
**Department:** After Sales Service
**Location:** RAIPUR CHHATTISGARH
**Employment Type:** Full-Time
**Job Summary**
The Service Advisor acts as the primary point of contact between customers and the service workshop. This role involves understanding customer concerns, recommending appropriate service solutions, and ensuring a high level of customer satisfaction throughout the vehicle service process.
**Key Responsibilities**
- Greet customers and understand vehicle issues or service requirements
- Accurately prepare job cards with detailed problem descriptions
- Coordinate with workshop technicians for timely diagnosis and repair
- Provide cost estimates and obtain customer approvals before work begins
- Ensure timely delivery of serviced vehicles
- Maintain regular communication with customers regarding service status
- Promote value-added services, accessories, and service packages
- Handle customer complaints professionally and ensure resolution
- Maintain service records and documentation as per company standards
- Follow up with customers post-service to ensure satisfaction
**Mandatory Requirements**
- **Technical Qualification:**
- Diploma / Degree in Automobile Engineering, Mechanical Engineering, or related field
- **Technical Knowledge:**
Strong understanding of automotive systems (engine, transmission, electricals, suspension, etc.)
Must own a **2-wheeler** with a **valid driving licenseSkills & Competencies**
- Strong communication and interpersonal skills
- Customer-centric approach
- Basic computer knowledge (DMS, MS Office)
- Problem-solving and diagnostic ability
- Time management and multitasking skills
- Ability to work under pressure in a fast-paced environment
**Experience (Preferred)**
- 1–3 years of experience in an automobile service workshop (preferred)
- Freshers with relevant technical qualifications may also apply
**Key Performance Indicators (KPIs)**
- Customer Satisfaction Index (CSI)
- Service turnaround time
- Upselling of services and accessories
- Repeat customer retention
**Additional Notes**
- Candidates should be willing to work in field/service environments
- Flexibility in working hours based on workshop load
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: In person