CRM-Service

**“Customer Relationship Manager” CRM-Service for Automobile Car Dealership**

**Tatibandh, Raipur (C.G.)**

We have an urgent requirement of **CRO** (Service Department) for **Automobile Dealership at Tatibandh, Raipur (C.G.)**. Candidate must have good communication and interpersonal skill with 3+ Years of working experience in the similar position.

***Preferred candidate from Automobile industry***.

**Experience**:

• 3+ years in the same/relevant position (CRM) or
• 5+ years’ experience as a CRE/CRO (Customer Relationship).

**Desired Skills**:

• Should have excellent verbal and written communication skill.
• Needs to have excellent analytical ability.
• Good knowledge and understanding of CRM.
• Flexibility and adaptability.
• Organizational skills and the ability to multitask.
• High levels of integrity and discretion in handling confidential information and dealing with people.
• Time management and organizational skills.
• Able to work in a fast paced and highly ambiguous environment and ability to handle pressure.
• Should develop good team spirit, work ethics and interpersonal relationships.
• Be proactive in nature with a high level of enthusiasm to learn and innovate.

**Minimum Qualifications**:

• Graduate/Postgraduate in any discipline.
• Should have very good academic record and education.
• Efficient use of MS Office, Email, WhatsApp, out-look and other social media platform (IT Skill)

**Full Job Description:**

• Resolving customer complaints quickly and efficiently.
• Taking appropriate action to close complaints until customer satisfaction is confirmed.
• To ensure that post service follow up is carried out as per the proposed timelines.
• Ensuring that customer's voice is recorded and entered into the system correctly.
• To follow new procedures defined from time to time.
• Monitoring relationships with customers managed by your team.
• Building and maintaining profitable relationships with key customers.
• To carry out root cause analysis of complaints lodged with the help of other functions.
• Conducting business reviews using CRM programs.
• Responding accurately to customer queries/issues over email.
• Building customer loyalty/retention and growing customer base.
• To analyse all operational functions and take measures to increase operational efficiency.
• Ensuring that correct contact details of the customer are maintained in the system.

Contact: WhatsApp **9826754400**

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Provident Fund

Work Location: In person