Customer Service Representative

Company Description:
Aarcalev Technology Solutions empowers organizations across India, the Middle East, Africa, and Europe to build secure, resilient, and compliant ecosystems through proven IT and Cybersecurity Advisory. At Aarcalev, we focus on preparing, protecting, and empowering organizations to thrive in the digital era with confidence.
Role Description:
We are looking for a Customer Service Representative for one of our esteemed clients based out of USA. The Customer Service Representative will be responsible for supporting one of our key clients in managing customer inquiries, providing exceptional customer support, ensuring customer satisfaction, and enhancing the overall customer experience. Day-to-day tasks include responding to customer over calls and emails, resolving issues, maintaining customer records, and communicating effectively with internal teams to address customer needs and feedback.
Detailed Role Description and Activities:
Support in retail customers’ service. Responsible for ecommerce, and other sales channels and maintaining high levels of customer service to the various customers in these channels.
Manage the customer records in ERP and CRM systems. Update and maintain the customer library.
Cross reference deals across the ERP and CRM systems to make sure pricing is aligned with no discrepancies.
Navigate various customer portals and route, ship, and invoice orders
Set up new customers in the Customer Master and maintain
Communicate directly with