Customer Support & Operations Executive

Full Time

Raipur, Chhattisgarh

Number Of Vacancies: 1

**Job Description**
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We’re looking for a proactive Customer Experience & Operations Executive to become the key link between our clients, products, and engineering teams. This is a high-impact, ownership-driven role that combines customer success with business operations. Beyond resolving support queries, you’ll manage the complete customer journey, improve internal processes, and help keep daily operations running efficiently.

**Why allsoft? (The Startup Advantage)**

At allsoft, we are more than a software company. We are a fast-growing Raipur-based technology startup building custom web & mobile applications, cloud automation solutions, and modern ERP platforms. Here, you won’t be just another employee. You’ll work directly on impactful projects, collaborate closely with leadership, and enjoy a steep learning curve with significant ownership. We encourage experimentation and equip our team with premium SaaS tools that improve productivity—if a tool helps you perform better, we’ll invest in it.

**Responsibilities**
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• Own Customer Experience: Be the primary point of contact across Freshdesk, email, and phone, delivering exceptional customer support and building long-term relationships.
• Product Support & Coordination: Gain deep expertise in our products, provide functional troubleshooting (non-SQL), and convert customer feedback into well-defined tasks for engineering teams.
• Reporting & Process Management: Create operational trackers, dashboards, and reports while coordinating client reviews and internal meetings to ensure timely execution.
• Business Operations: Work closely with the Managing Director and engineering teams to coordinate daily priorities, eliminate operational bottlenecks, maintain SOPs, contracts, and NDAs, and support HR/IT coordination to keep business operations running smoothly.
**Requirements**
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• Education: BCA, B.Sc. IT, or equivalent technical qualification with the ability to understand software workflows and communicate effectively with developers.
• Communication: Excellent written and verbal English skills.
• Technical Skills: Experience with SaaS platforms such as Freshdesk, Jira, or Asana, along with strong Excel skills for reporting and analysis.

• **Bonus If You Have**

• — Experience supporting B2B SaaS, ERP, or other enterprise software products.
• — A strong ownership mindset with excellent stakeholder and project coordination skills in a fast-paced startup environment.
• — Exceptional attention to detail and a passion for transforming unstructured processes into efficient, scalable systems.
**Preferred Qualifications:**
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• Experience: 2+ years in a Software/IT Customer Success, Technical Support, Product Implementation, or Technical Operations.