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This position is aimed at 3+ years candidates. Apply if your background is close — employers in Raipur often consider nearby profiles.

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International Customer Service Representative

Jobrapido · Raipur

3+ yearsDirectPosted today

Location

Raipur

Experience

3+ years

Job description

Work from Anywhere in India | US Shift | GCC Setup

Are you an experienced customer support professional with a strong background in international voice processes? We're building a dedicated customer support team in India for a leading global event ticketing platform and are looking for professionals who thrive on resolving customer concerns with empathy, ownership, and efficiency.

What You'll Do ✅ Handle inbound calls from US customers regarding ticket bookings, cancellations, refunds, disputes, and account-related concerns.

✅ Own customer grievances end-to-end—from complaint registration to resolution.

✅ Assist customers with platform navigation, booking issues, and escalation processes.

✅ Manage payment disputes and chargeback-related queries.

✅ Maintain accurate customer records through CRM and ticketing systems.

✅ Deliver exceptional customer experiences while meeting quality, CSAT, and resolution KPIs.

What We're Looking For ✔️ 3+ years of experience in Voice/BPO operations.

✔️ Minimum 1 year in a US or International Voice Process.

✔️ Experience in Insurance, BFSI, Credit Card Services, Claims Processing, or Grievance Management is highly preferred.

✔️ Strong complaint resolution and escalation handling skills.

✔️ Excellent spoken and written English with a clear, professional communication style.

✔️ Experience with CRM platforms such as Salesforce, Freshdesk, or similar tools.

✔️ Stable employment history with demonstrated tenure and c

About this job

International Customer Service Representative at Jobrapido is an opening in Raipur, Chhattisgarh, listed under Customer Support & BPO. It is aimed at 3+ years candidates. Review the full description below, then apply directly — listings on JobsInRaipur.in are updated daily and roles in Raipur can fill quickly.

Who should apply

Support and BPO roles screen mainly for communication and reliability. Many are fresher-friendly with on-the-job training.

How to apply

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Salary & what to check

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Frequently asked questions

Does this International Customer Service Representative job mention a salary?: No salary is listed for this role. Ask the employer about pay and benefits when you apply.
What experience is required for this role?: This position is aimed at 3+ years candidates. Apply if your background is close — employers in Raipur often consider nearby profiles.
How do I apply for this job in Raipur?: Click Apply to send your details to the employer through the form on this page.

Never pay anyone to get a job. Verify employer details before sharing documents.

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