ITES Trainer

**Job Title:** ITES Trainer (Information Technology Enabled Services)
**Location:** Raipur
**Organization:** Nirmaan Organization
**Employment Type:** Full-time

**About the Role**

Nirmaan Organization is seeking a passionate and skilled **ITES Trainer** to deliver high-quality training to students in Information Technology Enabled Services (ITES). The trainer will be responsible for developing learners' communication, computer, customer service, and workplace readiness skills to enhance their employability.

**Key Responsibilities**

• Deliver engaging classroom sessions on ITES concepts and employability skills.
• Train students in customer service, voice and non-voice processes, and business communication.
• Teach basic computer applications, including MS Office (Word, Excel, PowerPoint) and internet usage.
• Develop students' spoken English, email etiquette, and professional communication skills.
• Conduct sessions on soft skills, personality development, interview preparation, and workplace etiquette.
• Assess students through assignments, mock interviews, presentations, and practical activities.
• Maintain attendance, assessment records, and training reports.
• Provide individual mentoring and career guidance to students.
• Coordinate with the placement team to prepare candidates for employment opportunities.
• Ensure the training content is updated according to current industry requirements.
• Support mobilization activities, workshops, and student engagement initiatives as required.

**Required Qualifications**

• Bachelor's degree in Computer Science, Information Technology, Commerce, Business Administration, or any relevant discipline.
• Certification in ITES, Soft Skills, English Communication, or Customer Service is an added advantage.

**Experience**

• 1–3 years of experience as an ITES Trainer, Soft Skills Trainer, or Computer Trainer.
• Freshers with excellent communication skills and relevant certifications may also apply.

**Technical Skills**

• MS Office (Word, Excel, PowerPoint)
• Internet and Email Applications
• Digital Literacy
• Basic Computer Hardware & Software Knowledge
• Online Collaboration Tools (Google Workspace, Microsoft Teams, Zoom)
• Data Entry and Documentation

**Training Areas**

• Spoken English and Business Communication
• Customer Service (Voice & Non-Voice Process)
• Email Writing and Telephone Etiquette
• Soft Skills and Personality Development
• Interview Skills and Resume Building
• Workplace Ethics and Professional Behaviour
• Time Management and Teamwork
• Digital Literacy and Office Productivity Tools

**Required Skills**

• Excellent verbal and written communication skills in English.
• Strong presentation and classroom management skills.
• Good knowledge of ITES/BPO industry standards.
• Ability to motivate and mentor students.
• Strong interpersonal and organizational skills.
• Basic report preparation and documentation skills.
• Ability to work independently and as part of a team.

**Key Competencies**

• Training & Facilitation
• Student Engagement
• Problem Solving
• Adaptability
• Time Management
• Leadership
• Team Collaboration

**Preferred Candidate Profile**

• Passionate about teaching and student development.
• Industry exposure in BPO, Customer Support, or ITES is preferred.
• Comfortable handling classroom and practical sessions.
• Willing to travel to training centres if required.

**What We Offer**

• Competitive salary based on experience.
• Professional growth and learning opportunities.
• Opportunity to make a meaningful impact in youth skill development.
• Supportive and collaborative work environment.

**Preferred Joining:** Immediate or within 15–30 days.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person