Regional Manager - Branch Business

Regional Manager - Branch Business To lead team of 30 or more Branch Managers for achieving business targets in terms of revenue generation, operational compliance, customer acquisition & retention, quality service to customers, asset quality portfolio and collection. Lead and co-ordinate the team of regional corporate staff members in Business Development & Marketing, Operations &Recovery, Human Resources & Administration Responsibilities · Lead the team of Branch Managers as well as Area Managers in the region and guide them to achieve the Business targets, profitability and productivity targets as well as Operational efficacy. Innovate, plan & implement new ways & means to increase walk ins & attract new customers and retain existing ones and to convert non-BEP branches to BEP branches · Achieve the targets of the Region for gold loans and other loan products for various quarters as well as for the financial year (FY)- ensure quality of collaterals/ ornaments pledged · Achieve other business targets including SD and 3rdparty products for various quarters as well as FY · Timely interest collection by branches and recovery of overdue- minimizing NPA status of accounts as well as auction of gold · Ensuring operational efficiency of branches and ensuring systems and procedures are followed by branch staff · Ensuring prompt and efficient customer service by branches- prompt resolution of grievances/ customer complaints if any in the region · Minimizing loss on account of Spurio