Senior Customer Support Raipur (India)

We are looking for an experienced and dynamic Customer Support Manager to lead and manage our customer support team. As a Customer Support Manager, you will be responsible for overseeing the daily operations of the customer support department, ensuring that our customers receive timely and effective support. You will also be responsible for identifying and implementing process improvements to enhance the customer experience.

Key Responsibilities
Manage a team of customer support representatives, providing coaching and support to ensure they provide high-quality customer service
Develop and implement customer support policies and procedures to ensure effective and effective handling of customer inquiries and complaints
Ensure that customer support requests are handled in a timely and effective manner, in accordance with service level agreements
Monitor customer satisfaction metrics and implement improvements to enhance the customer experience
Analyze customer support data to identify trends and areas for improvement, and implement corrective actions as necessary
Collaborate with cross-functional teams to identify and resolve customer issues
Develop and deliver customer support training programs to ensure that customer support representatives are equipped with the necessary skills and knowledge to provide excellent customer service
Stay up-to-date with industry trends and best practices in customer support

Requirements:
Bachelor's degree in business adm