Service Advisor

HR -6232103058
**Service Advisor – Krishna VinFast Raipur (CG)**
Vacancy: 4 Positions

The Service Advisor is responsible for assisting customers with vehicle service and repair requirements while ensuring a professional and satisfying service experience. The role involves customer interaction, vehicle inspection, job card preparation, repair coordination, and timely vehicle delivery.

Responsibilities

Attend customers and understand their vehicle service requirements

Inspect vehicles and prepare accurate job cards

Explain service recommendations, repair requirements, and estimated costs to customers

Coordinate with technicians and workshop staff for timely completion of repairs

Provide regular updates to customers regarding vehicle status

Ensure proper documentation of service and repair activities

Handle customer concerns and provide effective solutions

Promote value-added services and maintenance packages

Ensure timely delivery of vehicles with complete customer satisfaction

Maintain service records and follow dealership processes

Coordinate with parts and warranty departments when required

Follow company policies, service standards, and safety procedures

Requirements

Graduate or Diploma holder in any discipline

Experience in automobile service operations is preferred

Good knowledge of vehicle service and repair processes

Strong communication and customer handling skills

Basic computer knowledge and proficiency in MS Office

Good coordination and problem-solving abilities

Ability to work effectively in a fast-paced dealership environment

Candidates with prior experience in automotive dealership service operations will be preferred.

Work Location: In person