Chat support/Email support Associates

Job Description

Job Title: Central Support (Chat Support/E-mail support)

Role Type: Fulltime

Location: Raipur

Role Summary:

The role involves responding to customer inquiries via phone, email, or chat, handling

40-70 tickets per day, and resolving issues within 24 hours while maintaining a 90%

customer satisfaction rating. The candidate will collaborate with stakeholders in

operations and tech to address customer concerns, ensuring timely and e

ective

solutions.

Roles & Responsibilities:

● Respond to customer inquiries across multiple channels: Phone, email or

chat.

● Gather Product knowledge: Develop product knowledge to answer inquiries

confidently and guide customers e

ectively to solve the concerns.

● Resolve customer issues e

ciently and e

ectively: Troubleshoot problems,

find solutions, and respond to queries in a timely manner to restore customer

satisfaction.

● Customer ticket handling: Handle 40 to 70 ticket per day

● Meeting the target metric consistently: Solve tickets within 24 hrs time with

90% customer satisfaction rating

● Stakeholder Management: E

ciently coordinate & collaborate with relevant

stakeholders in operations and tech to solve the customer issues

Requirements:

● You have excellent communication skills in English and Hindi.

● Knowledge in accounts related issues is a must

● Expectation settings

● Conflict resolution superhero

● Deadline honorariums

● Multitasking champions with an eye for detail

● Accounting is your cup of tea

● You are an excellent problem solver

Pay: ₹12,000.00 - ₹19,000.00 per month

Work Location: In person