Technical Support Executive

**job Title:** Technical Support Executive
**Job Type:** Full-Time
**Experience:** 1–3 Years
**Location:** Raipur, Chhattisgarh

**Job Overview**

We are seeking a motivated and customer-focused **Technical Support Executive** to join our growing team. The ideal candidate will provide technical assistance to customers, troubleshoot hardware and software issues, resolve technical queries, and ensure a high level of customer satisfaction. This role is ideal for candidates with strong problem-solving abilities, excellent communication skills, and a passion for technology.

Key Responsibilities

• Provide technical support via phone, email, chat, and remote assistance.
• Diagnose and troubleshoot hardware, software, network, and application-related issues.
• Resolve customer complaints and technical problems efficiently.
• Guide users through step-by-step solutions and system configurations.
• Document customer interactions, technical issues, and resolutions in the ticketing system.
• Escalate complex technical issues to senior support teams when required.
• Monitor and track support tickets to ensure timely resolution.
• Maintain a high level of customer satisfaction and service quality.
• Assist with software installation, configuration, and system updates.
• Create and update technical documentation, FAQs, and knowledge base articles.
• Collaborate with internal teams to identify recurring issues and recommend improvements.

Required Skills

• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Basic understanding of Windows, macOS, networking, and internet technologies.
• Knowledge of technical support tools, ticketing systems, and remote desktop applications.
• Ability to analyze issues and provide effective solutions.
• Strong attention to detail and documentation skills.
• Ability to multitask and work in a fast-paced environment.
• Customer service orientation with a positive attitude.

Preferred Qualifications

• Bachelor's degree, Diploma, or equivalent qualification in IT, Computer Science, or related field.
• Experience in Technical Support, IT Help Desk, Customer Support, Service Desk, or Desktop Support is preferred.
• Freshers with strong technical knowledge and communication skills are encouraged to apply.
• Familiarity with CRM and ticketing tools is an advantage.

Benefits

• Competitive salary package
• Performance incentives
• Career growth opportunities
• Training and skill development programs
• Friendly and collaborative work environment
• Health and wellness benefits

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Work Location: In person