CSE (Customer Support Executive)

Key Responsibilities

Handle inbound and outbound customer calls, emails, chats, and support tickets professionally.Resolve customer queries, complaints, and service requests within the defined turnaround time (TAT).Register, track, and follow up on customer complaints until resolution.Coordinate with technical, billing, sales, and field support teams to ensure timely issue resolution.Provide accurate information regarding products, services, plans, billing, and company policies.Maintain detailed records of customer interactions in the CRM system.Ensure first-call resolution wherever possible to enhance customer satisfaction.Escalate unresolved or critical issues to the concerned departments as per the escalation matrix.Conduct customer follow-ups to ensure issues have been resolved satisfactorily.Educate customers about value-added services, upgrades, renewals, and company offerings.Meet individual and team KPIs such as CSAT, FCR, Average Handling Time (AHT), Response Time, and Resolution Time.Gather customer feedback and share insights for continuous service improvement.Maintain professionalism, empathy, and courtesy while interacting with customers.Interested candidate's can share their resume/CV's on [email protected]/
8253071086

Pay: ₹11,000.00 - ₹12,000.00 per month

Benefits:

Commuter assistancePaid sick timePaid time offProvident FundWork Location: In person