Customer Service Specialist Raipur (India)

Company Description Surana Stores and musical is a retail company based on MG Road near Jain Dadabadi in Moudhapara, Raipur, Chhattisgarh, India. The store serves local customers with a range of products, including musical items, in a busy and accessible commercial area. As a growing retail business, Surana Stores and musical focuses on providing reliable products and helpful in-person service.

Team members work closely with customers from the local community and surrounding regions. The company values courteous service, productive operations, and a welcoming store environment.

Role Description The Customer Service Specialist is a full-time, on-site role based at the Surana Stores and musical location in Raipur.

Responsibilities include greeting customers, understanding their needs, and providing clear information about products and services. The role involves handling in-person and phone inquiries, resolving issues, processing sales, and ensuring a positive customer experience throughout each visit. The specialist will manage customer feedback, support after-sales service, and coordinate with store staff to maintain smooth daily operations.

Accurate record-keeping, attention to store presentation, and adherence to company policies are also part of the day-to-day tasks.

Qualifications Strong Customer Service and Customer Support skills, with the ability to assist diverse customers politely and efficiently.

Focus on Customer Satisfaction and Customer Experien