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Customer Support and Retention Executive

Parman Exclusive · Raipur

1-3 yearsPart-timeRemoteDirectPosted today

Location

Raipur

Experience

1-3 years

Job Type

Part-time

Work mode

Remote

Job description

Customer Support & Retention Executive

Location:

Remote
Type:

Part-time / Freelance
Brand:

Parman
Experience:

1–3 years preferred
Apply:

Parman is a 35+ year legacy sterling silver jewellery brand being reimagined for today. We create 925 silver jewellery for men and women across everyday essentials, statement pieces, piercings and collections built around self-expression.

We’re looking for a committed

Customer Support & Retention Executive

to manage customer conversations, answer product queries, coordinate order issues, handle returns/exchanges, and take charge of WhatsApp flows, broadcasts and retention execution.

What you’ll own:
Customer chats across WhatsApp, Instagram, email and other support channels
Product, sizing, pricing, delivery, care, warranty, return and exchange queries
Customer issue resolution and order follow-ups
Coordination with inventory, dispatch and operations teams
Return and exchange tracking
Customer feedback collection and recurring issue reporting
WhatsApp flows, automations and broadcasts
Retention campaigns for abandoned carts, post-purchase journeys, winbacks and repeat purchases

Who we’re looking for:
1–3 years of experience in D2C customer support, CRM, ecommerce support or retention
Strong written communication skills
Comfortable speaking to customers daily on chat and WhatsApp
Organised with follow-ups, trackers and issue resolution
Experience with Shopify is preferred
Experience with WhatsApp automation t

About this job

Customer Support and Retention Executive at Parman Exclusive is a part-time opening in Raipur, Chhattisgarh, listed under Customer Support & BPO. It is aimed at 1-3 years candidates. This is a remote role. Review the full description below, then apply directly — listings on JobsInRaipur.in are updated daily and roles in Raipur can fill quickly.

Who should apply

Support and BPO roles screen mainly for communication and reliability. Many are fresher-friendly with on-the-job training.

How to apply

Click Apply to send your details to the employer through the form on this page.
Keep an updated resume ready and apply early — employers in Raipur often shortlist within a few days of posting.
Never pay any fee to get this job. Genuine employers do not ask for deposits or "registration charges" — verify details before sharing documents.

Salary & what to check

This listing does not state a salary. Ask the employer about pay, incentives, and working hours before you accept any offer.

Frequently asked questions

Does this Customer Support and Retention Executive job mention a salary?: No salary is listed for this role. Ask the employer about pay and benefits when you apply.
What experience is required for this role?: This position is aimed at 1-3 years candidates. Apply if your background is close — employers in Raipur often consider nearby profiles.
Is this a part-time job?: Yes, this role is listed as part-time and remote. Confirm the working hours with the employer before joining.
How do I apply for this job in Raipur?: Click Apply to send your details to the employer through the form on this page.

Never pay anyone to get a job. Verify employer details before sharing documents.

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