Does this Customer Support / Success Manager job mention a salary?

No salary is listed for this role. Ask the employer about pay and benefits when you apply.

What experience is required for this role?

This position is aimed at senior level candidates. Apply if your background is close — employers in Raipur often consider nearby profiles.

How do I apply for this job in Raipur?

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Customer Support / Success Manager

Jobrapido · Raipur

Senior levelDirectPosted today

Location

Raipur

Experience

Senior level

Job description

As a Customer Success Manager (CSM) at SimplifyVMS, you will be responsible for driving customer satisfaction, retention, and growth by ensuring clients achieve maximum value from our Vendor Management SaaS platform. You will serve as a trusted advisor to clients, building strong, long-lasting relationships and ensuring successful platform adoption, efficient usage, and continued optimization.

Your primary goal will be to ensure that each client experiences ongoing success with SimplifyVMS, leveraging its capabilities in Supplier Management Systems (SMS), Contingent Workforce Management, and Procurement to streamline operations and meet their business objectives. This role requires a mix of customer relationship management, product expertise, and technical proficiency to drive customer success throughout the lifecycle of their engagement with SimplifyVMS.

Customer Onboarding & Adoption: Onboard new clients following successful implementation, ensuring they are well-equipped to begin using SimplifyVMS effectively from day one.
Relationship Management & Strategic Guidance: Act as the main point of contact for ongoing client support, ensuring that clients feel heard, valued, and supported throughout their engagement with SimplifyVMS. Monitor client health metrics, including usage patterns, satisfaction scores, and overall engagement levels to identify early signs of dissatisfaction or potential churn risks.
Issue Resolution & Escalation Management: Serve as the primary

About this job

Customer Support / Success Manager at Jobrapido is an opening in Raipur, Chhattisgarh, listed under Customer Support & BPO. It is aimed at senior level candidates. Review the full description below, then apply directly — listings on JobsInRaipur.in are updated daily and roles in Raipur can fill quickly.

Who should apply

Support and BPO roles screen mainly for communication and reliability. Many are fresher-friendly with on-the-job training.

How to apply

Click Apply to send your details to the employer through the form on this page.
Keep an updated resume ready and apply early — employers in Raipur often shortlist within a few days of posting.
Never pay any fee to get this job. Genuine employers do not ask for deposits or "registration charges" — verify details before sharing documents.

Salary & what to check

This listing does not state a salary. Ask the employer about pay, incentives, and working hours before you accept any offer.

Frequently asked questions

Does this Customer Support / Success Manager job mention a salary?: No salary is listed for this role. Ask the employer about pay and benefits when you apply.
What experience is required for this role?: This position is aimed at senior level candidates. Apply if your background is close — employers in Raipur often consider nearby profiles.
How do I apply for this job in Raipur?: Click Apply to send your details to the employer through the form on this page.

Never pay anyone to get a job. Verify employer details before sharing documents.

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