What experience is required for this role?

This position is aimed at 3+ years candidates. Apply if your background is close — employers in Raipur often consider nearby profiles.

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Night Shift Customer Service Representative - Remote / Work from Home

Jobrapido · Raipur

3+ yearsRemoteDirectPosted today

Location

Raipur

Experience

3+ years

Work mode

Remote

Job description

Work from Anywhere in India | US Shift | GCC Setup Are you an experienced customer support professional with a strong background in international voice processes? We're building a dedicated customer support team in India for a leading global event ticketing platform and are looking for professionals who thrive on resolving customer concerns with empathy, ownership, and efficiency.

What You'll Do ✅ Handle inbound calls from US customers regarding ticket bookings, cancellations, refunds, disputes, and account-related concerns.

Own customer grievances end-to-end—from complaint registration to resolution.Maintain accurate customer records through CRM and ticketing systems.Deliver exceptional customer experiences while meeting quality, CSAT, and resolution KPIs.
What We're Looking For ✔️ 3+ years of experience in Voice/BPO operations.
️ Minimum 1 year in a US or International Voice Process.️ Experience in Insurance, BFSI, Credit Card Services, Claims Processing, or Grievance Management is highly preferred.️ Strong complaint resolution and escalation handling skills.️ Excellent spoken and written English with a clear, professional communication style.️ Experience with CRM platforms such as Salesforce, Freshdesk, or similar tools.️ Work Setup 100% Work From Home
US Shift (Evening/Night Shift IST)
Opportunity to be part of a growing Global Capability Centre (GCC) operation serving international customers.
Fully remote role with international exposure
Opportunity to work direc

About this job

Night Shift Customer Service Representative - Remote / Work from Home at Jobrapido is an opening in Raipur, Chhattisgarh, listed under Customer Support & BPO. It is aimed at 3+ years candidates. This is a remote role. Review the full description below, then apply directly — listings on JobsInRaipur.in are updated daily and roles in Raipur can fill quickly.

Who should apply

Support and BPO roles screen mainly for communication and reliability. Many are fresher-friendly with on-the-job training.

How to apply

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Salary & what to check

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Frequently asked questions

Does this Night Shift Customer Service Representative - Remote / Work from Home job mention a salary?: No salary is listed for this role. Ask the employer about pay and benefits when you apply.
What experience is required for this role?: This position is aimed at 3+ years candidates. Apply if your background is close — employers in Raipur often consider nearby profiles.
How do I apply for this job in Raipur?: Click Apply to send your details to the employer through the form on this page.

Never pay anyone to get a job. Verify employer details before sharing documents.

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