What experience is required for this role?

This position is aimed at 7-12 years candidates. Apply if your background is close — employers in Raipur often consider nearby profiles.

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Customer Support Team Lead – Enterprise SaaS & Life Sciences

vueverse. · Raipur

7-12 yearsDirectPosted today

Location

Raipur

Experience

7-12 years

Job description

Customer Support Team Lead
Role Summary
We are hiring a Customer Support Team Lead to manage enterprise SaaS product support operations, drive customer satisfaction, and lead L1/L2 support teams. The role involves handling escalations, ensuring SLA adherence, improving support processes, and collaborating with Product, Engineering, QA, DevOps, and Customer Success teams. Experience in Life Sciences or Regulatory platforms is preferred.

Key Responsibilities
Manage day-to-day customer support operations Ensure timely issue resolution aligned with SLAs Handle escalations, incidents, and customer communications Lead and mentor support engineers and analysts Monitor support KPIs including CSAT, MTTR, backlog, and SLA compliance Collaborate with Product, QA, DevOps, and Infrastructure teams for issue resolution Drive RCA, process improvements, automation, and knowledge management Support onboarding, hypercare, and go-live activities
Required Skills & Experience

7–12 years of experience in enterprise application or SaaS support 2–5 years of team leadership experience Strong experience with ticketing tools such as Jira, ServiceNow, Zendesk, or Freshdesk Understanding of APIs, integrations, cloud platforms, and production support processes Strong stakeholder management and customer handling skills Experience working with global customers and distributed teams
Preferred
Experience in Life Sciences / Pharma / Regulatory domain Knowledge of RIM, Labeling, Compliance, or Regulator

About this job

Customer Support Team Lead – Enterprise SaaS & Life Sciences at vueverse. is an opening in Raipur, Chhattisgarh, listed under Customer Support & BPO. It is aimed at 7-12 years candidates. Review the full description below, then apply directly — listings on JobsInRaipur.in are updated daily and roles in Raipur can fill quickly.

Who should apply

Support and BPO roles screen mainly for communication and reliability. Many are fresher-friendly with on-the-job training.

How to apply

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Salary & what to check

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Frequently asked questions

Does this Customer Support Team Lead – Enterprise SaaS & Life Sciences job mention a salary?: No salary is listed for this role. Ask the employer about pay and benefits when you apply.
What experience is required for this role?: This position is aimed at 7-12 years candidates. Apply if your background is close — employers in Raipur often consider nearby profiles.
How do I apply for this job in Raipur?: Click Apply to send your details to the employer through the form on this page.

Never pay anyone to get a job. Verify employer details before sharing documents.

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